Bath Shop Online Privacy Policy

Who we are
Bath Shop Online  (which is a division of Norcros Group (Holdings) Ltd) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.
Bath Shop Online’s registered office is: Bath Shop Online, A division of Norcros Group (Holdings) Ltd,  Ladyfield House, Station Road, Wilmslow, Cheshire. SK9 1BU, registered in England and Wales under company number 00566694.

Information that we collect
Bath Shop Online processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.
The personal data that we collect from you is -
  • Name
  • Home address and/or business address
  • Personal email and/or business email
  • Contact phone number(s)
  • Credit card details
  • Purchase information
  • IP address
We collect information in the below ways:
  • Your email address when you sign up to the Bath Shop Online website
  • Your IP address will be collected when you visit our website
  • When you interact with Bath Shop Online on the contact us form we ask for your name and email address
  • When you contact Bath Shop Online through any of the social media channels we will require you to agree to providing us with your email address and contact phone number
  • If you send us a private or direct message via social media the message will be stored and shared internally within Bath Shop Online  to get the best response but it will not be shared with any other organisations
  • Website orders ; we will require your name, address, postcode, phone number, email address and credit card details
  • Telephone orders; we will require your name, address, postcode, phone number, email address and credit card details
  • When you interact with Bath Shop Online by contacting us by email or for employment opportunities that require you send through a CV, you will be sending an email to Bath Shop Online 
If you are under 16 years of age, you MUST obtain parental consent before providing any personal information to us.
If you are or you choose to provide us with personal data over the internet, you should be aware that data transmission via this medium cannot be guaranteed to be 100% secure.  Whilst we will take all reasonable efforts to protect such personal data, you acknowledge that we cannot ensure or warrant the security of any personal data provided by these means and you provide it to us at your own risk.  Once received, we have several layers of security measures in place covering the storage and disclosure of your personal data to prevent unauthorised access.  If, despite our security precautions, personal data is inadvertently disclosed, we shall use all reasonable endeavours to limit and remedy the disclosure.
How we use your personal data
Bath Shop Online takes your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.  The purposes and reasons for processing your personal data are detailed below: -
  • Providing access to browse our site;
  • Providing the goods and services you have requested;
  • Contacting you regarding our goods and services;
  • Responding to your enquiries or processing your requests in relation to your information;
  • Administering and maintaining our customer records;
  • For system administration and to monitor your usage of the site;
  • Providing other marketing information which we think you may find of interest through marketing campaigns and communications;
  • Undertaking product or customer research and development.
Please see below for details regarding the use of your data by third parties.
Your rights
You have the right to access any personal information that Bath Shop Online  processes about you and to request information about: -
  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
 If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and disclosing your personal information
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Bath Shop Online uses third parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

If you interact with us via one of our email forms then our email privacy policy will apply.

Google Analytics
We use Google Analytics to provide anonymised statistics for website performance, visitor numbers and order conversion rates.  For more information about Google Analytics, please read their Privacy Notice

Site Visitation Tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction.  GA is a web analytics service provided by Google, Inc. ("Google") which uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The table below details cookie files that may be used within this website.
Cookie Name Purpose More Information
Google Analytics _utma
These cookies are used to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited Google privacy statement
Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see hat cookies have been set and how to manage and delete them, visit
Website Hosting
We work with Mole Productions, who host the website.  For more information about Mole Productions please read their Privacy Notice.

Send In Blue
From time to time we use Send In Blue to perform marketing mailouts to keep you informed of our products and services.  Please read their Privacy Notice.

From time to time we use MailChimp to perform marketing mailouts to keep you informed of our products and services.  Please read their Privacy Notice.

Online Payments
We use SagePay to enable us to take card payments so that we can ship goods and offer services to you.  SagePay will receive your payment card details.  For more information about SagePay payments please read their Privacy Notice.
Safeguarding measures
Bath Shop Online takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
  • SSL certificates to protect our websites
  • Policies and procedures covering
-Granting authorisation to systems and data under Bath Shop Online control
-Ensuring employees leaving Bath Shop Online have systems access removed immediately
-Deletion and/or anonymisation of your data
-Document retention periods
-Secure disposal of data held on all systems

Consequences of not providing your data
You are not obligated to provide your personal information to Bath Shop Online however; as this information may be required for us to provide you with our services we will not be able to offer some/all of our products or services without it.

How long we keep your data
Bath Shop Online only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Where we store your personal data
The data that we collect from you will usually be stored within the European Economic Area (EEA).  However, if you live or work outside of the EEA, we may need to transfer your personal data outside of the EEA in order to provide our services to you.  Where this applies, we will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy notice.

Marketing Promotions & Offers
Occasionally, Bath Shop Online would like to contact you with details of the new product/special offers/services/competitions/newsletters and promotions we provide.  If you do not consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting [email protected] directly.

Lodge A Complaint
Bath Shop Online only processes your personal information  in compliance with this privacy notice and in accordance with the relevant data protection laws.  If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us and/or the supervisory authority:
Data Protection
Bath Shop Online 
Central Way
SP10 5AW
Tel: 01264 365881
E-mail: [email protected]
UK Supervising Authority
Information Governance department
Information Commissioner's Office
Wycliffe House
Water Lane
Telephone: 0303 123 1113
Changes to our Privacy Policy
The Bath Shop Online privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.  Instead, we recommend you check this page occasionally for any policy changes.