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Help Center


Toilet Seats
Where are the Flexi-Fix hinges (toilet seat hinges)
Congratulations on purchasing one of our Flexi-Fix toilet seats. The hinge pack is located in a triangular box in the corner of the toilet seat packaging. Be sure to check all 4 corners to find the hinge pack.
My toilet seat keeps coming loose, what can I do?
A wobbly loo seat is the ultimate bathroom annoyance! If you are tired of putting up with toilet seats that have a mind of their own then our Flexi-Fix™ options are a must have!
The fully adjustable hinges are not only compatible with all...
How do I install my toilet seat?
All seats are different, but thanks to our in-house design team, all from BathShopOnline are simple to fit. Every seat comes with full instructions which have been tested by the most novice of DIY’ers to make sure they offer full support.
If you need...
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I hate DIY... is it hard to install your bathroom accessories?
Within each of our product ranges there are a selection of fitting methods that are aimed to suit any type of bathroom. From no-drill baskets to single person installation of cabinets and mirrors, our innovative fixing systems...
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How can I keep my bathroom sanitary during the COVID-19 pandemic?
Regular deep cleaning and having the right bathroom accessories are essential at any time but even more important in the current climate. Most of our products are supplied with care instructions, which detail how best to look after the product. But for...
How do I care for my new BathShopOnline product?
All products contain full care instructions to help you maintain a clean and hygienic space. As we understand that bathrooms are one of the busiest rooms in the house all of our accessories are easy to maintain. Most surfaces can be wiped clean, shower...
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Rented or Temporary Living
Are your products suitable for rented homes?
We understand that not everyone has the option to drill into walls and make permanent changes to a room. That is why we have created a number of solutions that can be glued and stuck into place. Our accessories are made to be long lasting we would hope...
I am not allowed to drill holes in my bathroom walls, what can you advise?
Not allowed to drill holes? We have got you covered! Flexi-Fix™ wall mounted accessories can be glued into place and removed easily.
Stick ‘n’ Lock™ baskets, rods and accessories simply stick and lock onto most surfaces which a high strength...
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Saving money and water is important to me, what would you advise?
Our Aqua Air™ handsets feature a water saving device which would suit you just fine. Simply look for the water saving logo for any products that offer a saving of up to 50%.
I do not have a shower but am not interested in plumbing a new system in, what can I do?
Installing a shower can be a costly project so we have made it our mission to provide products that can add a shower function into your room quickly and easily. We offer complete showering sets and shower spray tap attachments as ...
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Public Relations
I think my bathroom looks amazing with my new Bath Shop Online accessory, can I be featured on your website and social media channels?
Of course! We always love to see our accessories looking beautiful in bathrooms. Send us a photo or tag us in any of your posts so that we share with everyone. @BathShopUK on Twitter @BathShopOnlineUK on Facebook
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Terms & Conditions
Information About Us:
Our site is operated by Croydex, a company registered in England under registration number 3116584 and whose registered office is situated at Ladyfield House, Station Road, Wilmslow, Cheshire, SK9 1BU ("we"). Our VAT number is 200815610. Your use of this site in its entirety is governed by the Website Terms of Use. Our use of any Personal Data provided by you to us on this site is governed by the privacy policy.
Use of the Site and Shop
If you wish to order any bathroom products or accessories from the site you will need to add items from the site to a shopping cart ("Cart"). You will then be able to place an order for the Goods in your Cart by accessing a check out screen where you will enter your address and payment information before completing a payment screen. Please do not email your credit or debit card details to us. We accept no responsibility for the security of card details e-mailed to us in this way. You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current. You will have the opportunity to check and correct any input errors in your information prior to confirming your order by clicking the "Submit Order" button. Once you have clicked the Submit Order button please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an Order Confirmation and a Payment Confirmation (as defined below) and ultimately by dispatching your Goods. The contract between us will only be formed when we dispatch your Goods. After submitting an order for Goods we will send you an e-mail to confirm your order ("Order Confirmation"). Your credit/debit card will then be charged and subject to our receipt of verification from our third party payment provider in respect of your payment details, the Goods will be dispatched to you in accordance with the section headed "Delivery" below. Upon receipt of confirmation that your payment has been received we will also confirm this by sending a payment confirmation ("Payment Confirmation") to you verifying that payment has been processed. At our sole discretion, we reserve the right to: Refuse access to the Shop and our site; Suspend or terminate access to the site and/or the Shop although where we suspend or terminate access to the site for operational purposes we will take all reasonable steps to resume availability as soon as possible; To suspend your access to and use of the site and Shop without notice if we discover that you are in breach of any of these Conditions of Sale or those set out in the site Terms of Use and you agree to indemnify us against all losses, damages, costs and expenses which it suffers as a result of any such breach; Delete, vary or change any content on the Shop or site at any time; Terminate or cancel orders (although we will use reasonable endeavours to confirm that the order has been cancelled or terminated and we will not charge you for any orders which we cancel for reasons which are not due to your default).
Service Availability
Our site is only intended for use by people resident in the UK.
Your Status
By placing an order through the Shop you warrant that: You are legally capable of entering into binding contracts; You are over 18 years of age; You are resident in the UK.
Third Parties
We may also provide links on our site to the sites of other companies, whether affiliated with us or not.  We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.  In such cases we accept orders as agents for those third parties.  The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller which they will advise you of directly.  You should carefully review their terms and conditions applying to the transaction.  We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
Basis of Sale
The information on the site is for information purposes only. This material does not constitute advice and you should not rely on any material on this site to make any decision or take any action. We may at our discretion from time to time vary the design of the Goods from those advertised without notice to you provided that any such variations do not constitute material alterations to the Goods. We further reserve the right to change prices and information relating to the Goods on the site from time to time although any such change will not be made between submission of an order and our acceptance as set out in the "Use of Site and Shop" section. Where you buy any Goods from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions and we shall have no liability with regard to the products or sites of third party sellers. The information on this site may be updated from time to time and may be out of date when viewed by you. No responsibility for keeping the information in these pages up to date is taken by us nor do we accept any liability for failing to do so. We cannot guarantee that this site is free from computer viruses or any other malicious or impairing computer program and you should take all relevant precautions to protect your computer systems from unauthorised access. Technical inaccuracies and typographical errors may appear on the pages of this site from time to time.
Price of the Goods
The price of the Goods will be as quoted on our site from time to time, except in cases of obvious error. The prices stated are inclusive of VAT but exclusive of delivery costs, which are quoted separately. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Payment Confirmation. Our Shop catalogue contains a large range of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of Goods is less than our stated price, we will charge the lower amount when dispatching those Goods to you. If the correct price of Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods or reject your order and notify you of such rejection. We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Goods must be by credit or debit card. We accept payment with Visa, Visa Electron, Visa Delta, MasterCard, Maestro and Solo. Unfortunately we are unable to accept JCB, Diners and American Express through the site. For an order to be processed you will need to provide the cardholder's name as it is shown on the card as well as the postcode that appears on the card statement. Neither we nor our online payment provider accept any responsibility for incorrect or incomplete details submitted on the site.
Delivery of the Goods shall be made by courier to your delivery address, as detailed in the order. Delivery must be to an address in the United Kingdom, including Northern Ireland. Upon receipt of confirmation that your payment has been received it is our aim to dispatch the Goods within your chosen timescale. This is not guaranteed, but if for any reason it is not possible to dispatch the Goods within this timescale we will endeavour to contact you to inform you that this is the case. The date for delivery shall be extended by a reasonable period if there is any delay caused by industrial dispute or by any cause beyond our reasonable control. We shall under no circumstances be liable to compensate you in respect of late delivery.
Risk and Property
Risk of damage to or loss of the Goods shall pass to you at the time of delivery. Notwithstanding any other provision of these Conditions of Sale, the property in the Goods shall not pass to you until the later of: Our receipt of cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by us to you; or Delivery.
Warranties and Liabilities
We do not give to you any guarantees, conditions or warranties -whether express or implied by statute or common law or otherwise except that this clause shall in no way exclude any warranties, conditions or other terms where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contracts Terms Act 1977). We will be under no liability: In respect of any defect arising from fair wear and tear, wilful damage, negligence, failure to follow our instructions (whether oral or in writing), misuse, alteration, or repair of the Goods without our approval; For any defect arising following the installation of any spare, consumable or other part not purchased from us or any defect following any servicing, modification or other work not carried out by us; or For the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to us within twelve months of delivery, we shall, at our sole discretion, replace or repair the Goods (or the part in question) free of charge or refund the price paid for the Goods by you in accordance with the "Refunds" section but we shall have no further liability to you. If you claim that Goods are defective you must return the Goods to us in the same condition in which you received them for us to examine. Nothing in these Conditions of Sale excludes or limits our liability in respect of death or personal injury caused by our negligence or any breach of the statutory implied terms as to title of Goods or for fraud or any other liability which by law we are not permitted to limit or exclude. Save for any rights which subsist at law in respect of your purchase of Goods as a consumer (which shall remain unaffected) and except as expressly provided in these Conditions of Sale, we shall not be liable to you by reason of any representation (other than fraudulent misrepresentation) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Conditions of Sale for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses, or other claim for consequential compensation whatsoever (and whether caused by our negligence or that of our employees or agents or otherwise) which arises out of or in connection with the supply of the Goods or their resale to you. Subject to the above paragraph our total liability whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the Goods to which the claim relates. Subject as expressly provided in these Conditions of Sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
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My rust free basket appears to have rust on it, what can I do?
We apologise for any inconvenience cause by this issue you are having, on the rarest of occasions our rust free baskets do turn slightly rusty. If you do notice this, please complete the following steps. Rust free baskets require, photos of item/name...
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Delivery & Returns
What is the cut off time for next day delivery?
The cut off time if you are choosing next day delivery is 2pm. If you purchase after this time your order will be dispatched the day after. This also applies to Saturday delivery.
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