Use of the Site and Shop

If you wish to order any bathroom products or accessories from the site you will need to add items from the site to a shopping cart ("Cart").  You will then be able to place an order for the Goods in your Cart by accessing a check out screen where you will enter your address and payment information before completing a payment screen.

Please do not email your credit or debit card details to us. We accept no responsibility for the security of card details e-mailed to us in this way.

You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current.  You will have the opportunity to check and correct any input errors in your information prior to confirming your order by clicking the "Submit Order" button.

Once you have clicked the Submit Order button please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy Goods.  All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an Order Confirmation and a Payment Confirmation (as defined below) and ultimately by dispatching your Goods.  The contract between us will only be formed when we dispatch your Goods.

After submitting an order for Goods we will send you an e-mail to confirm your order ("Order Confirmation").  Your credit/debit card will then be charged and subject to our receipt of verification from our third party payment provider in respect of your payment details, the Goods will be dispatched to you in accordance with the section headed "Delivery" below.

Upon receipt of confirmation that your payment has been received we will also confirm this by sending a payment confirmation ("Payment Confirmation") to you verifying that payment has been processed.

At our sole discretion, we reserve the right to:

Refuse access to the Shop and our site;

Suspend or terminate access to the site and/or the Shop although where we suspend or terminate access to the site for operational purposes we will take all reasonable steps to resume availability as soon as possible;

To suspend your access to and use of the site and Shop without notice if we discover that you are in breach of any of these Conditions of Sale or those set out in the site Terms of Use and you agree to indemnify us against all losses, damages, costs and expenses which it suffers as a result of any such breach;

Delete, vary or change any content on the Shop or site at any time;

Terminate or cancel orders (although we will use reasonable endeavours to confirm that the order has been cancelled or terminated and we will not charge you for any orders which we cancel for reasons which are not due to your default).